Special conditions of return/refund

Gift vouchers, gift cards or products purchased on the www.edenspa.ro platform can be returned within a maximum of 14 days from the date of purchase. Thus, the return form can be sent within a maximum of 14 days from the date of purchase. All the products you return must be in the same state you received them, undamaged, undamaged and sealed. Otherwise, the refund will not be approved.

Appointments for services or last-minute offers of the kind purchased through the website www.edenspa.ro are not refundable and are subject to the specific terms and conditions displayed on the site.

How do you return the products or services sold on www.edenspa.ro? 

1. Complete the return form, making sure that the product or service you want to return meets the return conditions
2. Select from the form one of the return options: exchange with a different product / service or reimbursement of the amount of money paid on purchase
3. After approving the return request, if it is a product, we will ask you to return it to one of the Eden Spa locations.
4. If you have opted to reimburse the amount paid for the purchase and the product you returned meets the conditions of return, we will refund your money in the account specified by you in the return form or in cash, at one of the Eden Spa receptions. The money will be visible in your account within a maximum of 14 calendar days from the date of requesting the reimbursement, provided that the product (if it is a product) has already been returned to one of our locations.